Skip to content
30-day free trial

Questions / Contact

Contact Captivo: subscription, hardware and support

A question before choosing the software, a doubt about your setup or a need for assistance? Write to Captivo’s publisher. Support replies in writing, in English, French or Spanish, with a target of 48 hours on weekdays.

Write by email

Send your message to contact@captivobooth.com. Write in English, French or Spanish: support replies in writing, in the same language.

To receive a precise answer sooner, include in your message:

  • what it is about: a problem with the software, a hardware compatibility question, a question before subscribing, billing or subscription, or another question;
  • your hardware: camera body, printer and Windows version (for example EOS 250D, DNP DS-RX1HS);
  • your version of Captivo;
  • a description of your need or of the problem. For a fault, copy the message displayed, describe the steps that cause the problem and list the checks you have already made.

Before writing about a fault

See the help pages on a printer that is not detected (in French), a camera that is not recognised (in French), an offset print (in French) or an unreadable QR code (in French).

What support cannot fix

DNP and Citizen drivers, your camera body’s firmware, Windows Update, your antivirus. Support will tell you where to look, but cannot make fixes in the manufacturer’s place. The exact scope (in French) is set out on the support page.

Target response time
48 hours on weekdays
Channel
in writing only
Languages
English, French or Spanish